Key Responsibilities:
Guest Handling:
Welcome guests warmly and ensure a smooth check-in and check-out process
Provide accurate information about hotel services, facilities, and local attractions
Handle guest queries, requests, and complaints promptly and professionally
Ensure a positive first and last impression for all guests
Front Desk Operations:
Manage reservations, room assignments, and billing procedures
Maintain proper records in the Property Management System (PMS)
Coordinate with housekeeping for room readiness and special requests
Ensure lobby and front desk area is clean and presentable
Service Standards:
Follow IHG / Holiday Inn Express brand standards and SOPs
Maintain grooming and hygiene standards at all times
Deliver consistent and high-quality guest service
Communication:
Coordinate with other departments (Housekeeping, Engineering, F&B;) for guest needs




Report any issues or guest feedback to the supervisor
Maintain explicit and skilled communication with guests and team members
Cash & Billing:
Handle cash, card transactions, and billing accurately
Ensure compliance with financial procedures and audit requirements

Key Skills & Competencies:
Strong communication and interpersonal skills
Customer-focused attitude
Basic computer knowledge (PMS preferred)
Problem-solving ability
Ability to work in shifts

Qualifications:
Graduate / Diploma in Hotel Management preferred

Don't quite meet every single requirement, but still believe you'd be a outstanding fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

📌 Guest Service Associate Bengaluru (India)
🏢 Holiday Inn Express
📍 India