Are you passionate about delivering exceptional customer service and interested in sales?
Join company as a Chat Customer Service Representative (CSR), where you will assist
customers with mobile telephony services, subscription-related queries, prepaid services,
and more—while also identifying sales opportunities
Key Responsibilities
Handle customer interactions via chat in a professional and timely manner
Assist customers with:
Mobile telephony services
Subscription and prepaid-related queries
Billing and invoice concerns
Basic troubleshooting
Deliver a high-quality customer experience in every interaction
Perform needs analysis to understand customer requirements
Drive upselling and cross-selling through personalized recommendations
Ensure accurate documentation and adherence to processes
Eligibility Criteria
Minimum 12th pass / Graduate
Excellent written & Verbal communication skills in English
Strong typing and comprehension skills
Customer-centric approach with problem-solving ability
Versatile and adaptable to a quick-paced setting
Basic computer knowledge
Preferred:
Prior experience in customer service / chat / sales process
Key Competencies
Strong communication & interpersonal skills
Solution-oriented mindset
Attention to detail and accountability
Ability to multitask and work under pressure
Sales aptitude with customer focus