Transcom is looking for agile and customer-focused individuals for the role of Customer Success Associate (Chat CSR). In this role, you will handle customer interactions via chat, assist with telecom-related queries, and identify opportunities to drive sales through effective communication.

Freshers are encouraged to apply

Key Responsibilities
Handle customer queries through chat in a timely and professional manner
Assist customers with mobile telephony services, subscriptions, and prepaid services
Resolve billing and invoice-related concerns
Provide basic troubleshooting support
Deliver excellent customer service and ensure customer satisfaction
Understand customer needs and recommend suitable products/services
Drive upselling and cross-selling prospects
Maintain accurate records of customer interactions
Follow company processes and quality standards

Eligibility Criteria
Minimum qualification: 12th pass or Graduate




Excellent written and verbal communication skills in English
Good typing speed and comprehension skills
Basic computer knowledge
Ability to work in a fast-paced environment
Flexible to work rotational shifts

Preferred:
Experience in customer service, chat support, or sales
Background in international telecom processes

Key Skills
Strong communication and interpersonal skills
Problem-solving ability
Customer-centric approach
Attention to detail
Ability to multitask and work under pressure
Sales-oriented mindset

Salary & Advantages
Performance-based incentives
PF, ESI & Health Insurance
Paid leaves and holidays
Career growth opportunities

Pay: ₹320,000.00 - ₹380,000.00 per year

Perks:
Provident Fund

Education:
Higher Secondary(12th Pass) (required)

Work Location: In person

📌 Customer Success Associate Jaipur
🏢 COREHIRE
📍 Jaipur