Role Summary

The Customer Operations & Accounts Executive will manage end-to-end B2B customer operations including order logging, customer coordination, payment follow-ups, outstanding control, and MIS reporting. This role ensures smooth daily operations and robust customer relationships while maintaining financial discipline.

Key Responsibilities
Handle daily B2B customer communication (calls & WhatsApp)
Log orders accurately in Billing Software:
Coordinate with packaging & delivery teams
Maintain customer ledgers and account records:
Track outstanding payments and follow up as per credit cycle
Prepare weekly MIS reports (orders, payments, outstanding)
Handle cash entries and ensure accurate reporting:
Build trust and retain customers through qualified communication:




Act as single point of contact for operational customer queries
IDEAL CANDIDATE PROFILE_

Experience
1.5 to 4 years in:
B2B operations
Distributor handling
Accounts coordination
Customer operations

Skills
Comfortable discussing payments and dues
Valuable Excel / Google Sheets knowledge
Experience using billing or accounting apps (Vyapar preferred)
Explicit Hindi & basic English communication
Organized, calm, and process-oriented

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Operations Gomti Nagar
🏢 Diraaz Tea
📍 Gomti Nagar