Shift Time : 6.30 pm to 3.30 am IST (Work from Office)

Location: Baner, Pune

Job Summary:
Key Responsibilities:
Understand client issues and provide accurate information or solutions promptly.
Maintain records of client interactions and support requests.
Escalate complex issues to the relevant department when necessary.
Follow company policies and procedures to ensure consistent service quality.
Continuously improve communication and problem-solving skills.

Qualifications & Skills:
Excellent English communication skills with a transparent US accent.
Prior experience in helpdesk, technical support, or customer service handling US clients is preferred.
Robust interpersonal and problem-solving abilities.
Patience and professionalism in handling diverse client queries.




Basic computer skills and familiarity with CRM or ticketing tools.

Education:
Graduate in any discipline; higher qualification is a plus.

Work Timings:
US Shifts (Night shifts as per US time zones)

Pay: ₹35,000.00 - ₹45,000.00 per month

Application Question(s):
Current CTC ?
Expected net salary?
Notice period?
Can you join immedietly?

Experience:
US Helpdesk : 2 years (required)

Language:
English (US Accent) (required)

Location:
Baner, Pune, Maharashtra (required)

Shift availability:
Night Shift (required)

Work Location: In person

📌 Helpdesk Executive Baner (India)
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📍 India