We are seeking a highly organized and detail-oriented Patient Care Coordinator to manage daily administrative operations, patient communication, medical record handling, and CRM updates within a rapid-paced healthcare environment.
This position requires strong multitasking abilities, professional communication skills, and experience working with medical records, billing processes, and legal documentation support.
Key Responsibilities
Manage and update CRM systems, including:
Payment statuses
Medical record statuses
Exam report updates
Reduction requests
Respond to reduction requests and confirm receipt of payments
Send reminders for outstanding balances
Upload daily records into CRM and SharePoint
Monitor CRM reports to ensure data accuracy and completeness
Answer incoming calls from patients, law firms, and medical record requestors
Assist in preparation of subpoena questionnaires
Support billing coordination processes
Organize and maintain medical and radiology records
Perform additional administrative duties as assigned
Required Qualifications
Previous experience in a healthcare, medical office, or patient coordination role preferred
Experience working with CRM systems required (SharePoint experience is a plus)
Strong organizational and time-management skills
Excellent written and verbal communication skills
Skilled phone etiquette
High attention to detail and accuracy
Ability to manage multiple priorities and meet deadlines
Knowledge of medical terminology preferred
Understanding of legal documentation processes (subpoenas, records requests) preferred
Benefits:
Centralized transport from Juinagar Station
Office cafeteria (Dinner, snacks, tea & coffee provided)
Stable, full-time opportunity in a structured healthcare environment