About the Role

We are looking for a reliable and energetic Front Office & Pet Care Assistant to join our team at Masterpet. This is an on-site role where you’ll help manage day-to-day store operations, interact with customers, coordinate pet pickups, handle calls and bookings, and assist with dogs and cats visiting the store.

This role is ideal for someone who is comfortable around pets, communicates well with people, and can manage multiple responsibilities in a fast-paced environment.

Responsibilities
Handle customer calls, WhatsApp messages, and booking coordination
Welcome and assist walk-in customers
Coordinate and assist with pet pickups and drop-offs
Support daily store operations and front office activities
Assist in handling and managing pets (dogs and cats) safely and calmly
Maintain cleanliness and organization of the store
Coordinate with grooming staff and management team
Update booking or customer details when required





Requirements:
Comfortable handling dogs and cats
Valuable communication skills in Malayalam and English
Friendly and professional attitude with customers
Ability to multitask and stay organized
Willingness to work in a hands-on setting
Prior experience in customer service, front office, retail, pet care, or hospitality is a plus
Basic smartphone/computer usage skills preferred

Salary & Benefits
Competitive salary based on experience
Prospect to work closely with pets every day
Friendly and growing work environment
Career growth opportunities within the company

Schedule
Day shift
Weekly off provided

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:
Flexible schedule

Work Location: In person

📌 Front Office Vennala
🏢 Masterpet Care Private
📍 Vennala