Job Summary
Key Responsibilities
Install, configure, and troubleshoot Windows operating systems, desktops, laptops, and peripheral devices.
Diagnose and resolve hardware, software, and network-related issues.
Configure and manage routers, switches, Wi-Fi networks, TCP/IP, DNS, DHCP, and VPN connections.
Manage Windows Server settings, Active Directory, Group Policy, file sharing, user permissions, backups, and system maintenance.
Implement and maintain cybersecurity best practices, including endpoint protection, multi-factor authentication (MFA), antivirus, and security policies.
Configure, monitor, and troubleshoot firewalls, NAT, VPNs, and network security rules.
Support and maintain dialer systems and troubleshoot telephony-related issues.
Administer and support VoIP/PBX platforms such as 3CX, Asterisk, FreePBX, Cisco CUCM, Avaya, RingCentral, Zoom Phone, or Microsoft Teams Phone.
Monitor IT infrastructure performance and ensure maximum uptime.
Maintain technical documentation, asset inventory, and standard operating procedures.




Provide technical support to end users through remote and onsite assistance.
Required Skills
Strong knowledge of Windows OS and desktop support.
Positive understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routers, Switches).
Experience with Microsoft 365 and Google Workspace administration.
Knowledge of Windows Server, Active Directory, and Group Policy.
Understanding of cybersecurity principles and endpoint security.
Experience configuring and managing firewalls.
Knowledge of dialer systems and VoIP/PBX platforms.
Excellent troubleshooting and problem-solving skills.
Solid communication and customer support abilities.
Preferred Skills
Experience with cloud services such as Microsoft Azure or AWS.
Knowledge of virtualization technologies (Hyper-V/VMware).
IT certifications such as Microsoft, Cisco (CCNA), CompTIA A+, Network+, Security+, or equivalent are an added advantage.
Experi

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