Join our Team as a Mobile Onboarding Administrator:
Location: Gurgaon:
About the role:
Are you detail-oriented, organised, and passionate about delivering a seamless customer experience? As a Mobile Onboarding Administrator, you’ll play a vital role in provisioning mobile products and services for our external customers. You’ll ensure orders are processed accurately and efficiently, working closely with internal teams and external suppliers to deliver high-quality service. If you thrive in a quick-paced setting and enjoy being at the heart of operational excellence, this is the role for you.

What makes you a excellent fit:
Excellent communication skills, both written and verbal
Strong organisational skills and attention to detail
Proactive and customer-focused with a passion for service
Able to work under pressure and meet strict deadlines
Confident problem-solver with a positive attitude
Adaptable and self-motivated team player
Proficient in Microsoft Office and comfortable with IT systems
Committed to continuous improvement and personal development




Understands the importance of GDPR and data accuracy
Enjoys working with people and building rapport

Key responsibilities:
Validate and approve sales orders based on pre-defined parameters
Provision mobile connections across multiple networks and suppliers
Liaise with Sales, Customer Service, and Project Delivery teams
Act as first point of escalation for administrative issues during order progress
Coordinate with external providers to meet provisioning requirements
Maintain accurate order and delivery records in company systems
Identify and mitigate risks to service delivery and customer experience
Ensure all products are delivered accurately and within SLA
Participate in training and team reviews to support continuous improvement
Adhere to GDPR policies and company standards
Support ad-hoc tasks as required by your line manager

Perks for our People:
Holidays: 18 days annua

📌 Mobile Onboarding Administrator Gurugram
🏢 Onecom
📍 Gurugram