The Sales Operations & ERP Coordinatorwill be responsible for coordinating the implementation and day-to-day adoption of the ongoing ERP system, strengthening field-sales planning and reporting, and ensuring that customer complaints are accurately logged, assigned, tracked, and resolved. The role acts as a coordination bridge between field sales employees, the Sales Head, service teams, and management.

Key Responsibilities
ERP Implementation & Administration
Coordinate the end-to-end implementation and operational rollout of the ERP system across relevant departments.
Support data migration, master-data creation, user onboarding, workflow configuration, and process standardisation.
Train and assist employees in the correct use of the ERP system and promote consistent adoption across teams.
Monitor data accuracy, timely entry, system usage, and compliance with defined ERP processes.
Liaise with the Ceoitbox support team and internal stakeholders to resolve system issues and implement improvements.
Field Sales Coordination & Performance Reporting
Prepare, review,



and monitor weekly working plans and daily sales meetings for all field sales employees in alignment with sales priorities.
Conduct daily follow-ups with sales employees to capture visits, dealer meetings, enquiries, demonstrations, orders, collections, and pending actions.
Ensure disciplined reporting, timely submission of activity updates, and adherence to approved travel and customer-visit plans.
Track execution against weekly plans, identify deviations or bottlenecks, and coordinate corrective follow-up.
Compile concise daily and weekly management reports for the Sales Head, highlighting performance, commitments, risks, and actions required.
Maintain accurate sales activity records and support management with actionable operational insights.
Customer Complaint Registration & Resolution Coordination
Record and formally lodge customer complaints with complete and accurat

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