Location:Noida

Experience:12+ Years

No. Of Openings:1

We are looking for a strategic and customer-centric Customer Success Manager to manage enterprise customer relationships, drive long-term account growth, and deliver technology-led business outcomes. This role combines Customer Success, Strategic Account Management, Solution Consulting, and Pre-Sales to maximize customer value while supporting revenue growth across strategic accounts.
Own strategic enterprise accounts, ensuring customer satisfaction, retention, account growth, and overall account health.
Build trusted relationships with business and technology stakeholders to understand business objectives, challenges, and evolving priorities.
Lead customer discovery sessions, workshops, and solution discussions to identify opportunities and define value-driven technology solutions.
Collaborate with Solution Architects, Delivery, and Engineering teams to design scalable, commercially viable solutions aligned with customer needs.
Translate business requirements into solution strategies,



validate technical feasibility, and ensure smooth transition from pre-sales to delivery.
Support the complete pre-sales lifecycle, including solution design, proposals, SOWs, effort estimation, pricing inputs, POCs, customer presentations, and commercial discussions.
Monitor account performance, project progress, customer satisfaction, and solution adoption while proactively addressing delivery and business risks.
Act as the voice of the customer by providing feedback that drives service improvements and delivery excellence.
Identify and drive cross-sell and upsell prospects across Impressico’s IT services, including AI/ML, Cloud, Data Engineering, Analytics, Automation, and Digital Transformation.
Develop strategic account plans, manage prospect pipelines, contribute to forecasting, and support contract renewals and account expansion.
Maintain executive-level customer engagement through business rev

📌 Customer Success Manager Noida
🏢 Impressico Business Solutions
📍 Noida