Responsible for the overall operations and maintenance of the property in order to provide
customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption
Day to day/end to end mall operations
Ability to handle Security, Parking, Housekeeping, Mall Maintenance and other Operations teams i.e Complete - facility management
Delegating the responsibilities to the mall management team (subordinates) and outsourced agencies (Housekeeping Security) of Entire Mall and then taking feedback and reporting the same through MIS reporting system.
To attend sort out the complaint of customers and brand owners as well as shop owners.
Positive team management
Good communication
Should have technical knowledge
Should be outspoken and have positive interpersonal skill
Prepare an overall budget in coordination with Management for the Operations department
Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering, Parking,
House-keeping, Security etc.)
Work effectively with internal departments (esp. leasing) and information is communicated around the business units - recent store openings, launches, events, changes to procedures, staff newsletters.
Contribute to the establishment and maintenance of positive relationships with tenants, Mall customers, community civic and governing officials, vendors, and customers
Online Marketing - Assess the effectiveness of the mall website and implement content improvements and new features to meet on-line objectives. Manage and develop the e
newsletters from the website as required. Incorporate online activities with offline marketing promotions
Consumer PR - Day to day responsibility for all PR - Customer, Tenant as well as Govt Agencies
Develop, understand and communicate relevant retail trends to include sales and footfall forecasting reporting and general issues
Marke