Description

'¢ Lead and drive inland operations across assigned geography,
ensuring operational excellence, service reliability and cost optimization
while delivering superior customer experience.

'¢ Develop and implement strategies to optimize inland logistics, rail operations
and network performance through continuous process improvement and
data-driven decision making.

'¢ Partner with Customer Service and Commercial teams to understand
customer pain points, improve inland service delivery, reduce customer effort
and proactively minimize operational escalations.

'¢ Drive inland business growth by providing market intelligence, operational insights
and customer-centric logistics solutions in close collaboration with Commercial teams.

'¢ Lead initiatives to maximize equipment utilization by reducing empty repositioning,
identifying cabotage opportunities and improving container turnaround.

'¢ Develop and drive rail network optimization strategies, including block train planning,
FIFO implementation, VDS development and improved rail service reliability.





'¢ Establish operational governance through regular KPI reviews, analytical reporting
and performance dashboards to drive continuous improvement.

'¢ Lead cross-functional projects involving Commercial, Customer Service,
Equipment Management, Procurement, Rail Operators, Terminals and
Global/Regional Operations teams.

'¢ Identify prospects for digitalisation, automation and standardisation of inland
processes to improve productivity and operational efficiency.

'¢ Represent Hapag-Lloyd at industry forums, customer meetings and strategic
discussions with key inland logistics partners.

'¢ Coach and mentor team members while fostering a culture of ownership,
collaboration, innovation and continuous improvement.

CorporateDescription

Hapag-Lloydis one of the world's leading liner shipping companies, connecting businesses and people across more than 600 portsworldwide. With a fl

📌 Manager €“ Inland Operations Delhi
🏢 Hapag Lloyd
📍 Delhi