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Role:
ServiceNow Techical Lead - ITOM

Location:
Pune - Viman Nagar, Indore CITP

Experience:
6+ years

Key Skills:
CMDB, Discovery, ITOM, CMDB, Discovery & Service Mapping

Role Summary
You will collaborate with Solution Architects, Infrastructure teams, Business stakeholders, and developers to implement enterprise monitoring, configuration management, and automation solutions while driving CMDB governance and platform optimization.
What will your role look like?
Lead the end-to-end implementation of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.
Provide technical leadership throughout the project lifecycle, including solution design, development, testing, deployment, and post-production support.
Configure and optimize Discovery, MID Servers, Discovery Patterns, and Service Mapping to improve infrastructure visibility and service dependency mapping.
Establish and maintain CMDB governance,



ensuring data quality, integrity, and alignment with CSDM best practices.
Collaborate with business and infrastructure stakeholders to design scalable monitoring, automation, and operational management solutions.
Develop custom workflows, Flow Designer automations, Business Rules, Client Scripts, Script Includes, and UI Actions where required.
Support platform upgrades, instance health assessments, performance tuning, and continuous optimization initiatives.
Conduct technical design reviews, code reviews, and enforce ServiceNow development standards and governance.
Mentor developers and provide technical guidance to ensure high-quality solution delivery.
Troubleshoot complex platform issues, perform root cause analysis, and implement preventive improvements.
Prepare technical documentation, solution designs, and deployment guides.
Why will you love this role?
Lead enterprise-scale IT Operations Mana

📌 Servicenow Techical Lead Viman Nagar
🏢 InfoBeans
📍 Viman Nagar