Company: Cambay Technopack Pvt. Ltd.Industry: Packaging ManufacturingLocation: Vesu, Surat
Roles & Responsibilities:
Manage customer relationships and ensure timely resolution of customer queries and concerns.
Act as the primary point of contact between customers and internal departments.
Coordinate with Sales, Production, Dispatch, Stores, and Accounts teams for smooth order processing.
Track customer orders and provide regular updates regarding production and delivery status.
Maintain customer records, communication logs, and CRM database accurately.
Handle customer complaints and ensure timely closure with proper follow-up.
Prepare and share order status reports, customer feedback reports, and MIS reports.
Follow up with customers regarding pending orders, dispatch schedules, and documentation requirements.
Ensure high customer satisfaction through effective communication and service.
Support management in improving customer retention and relationship management processes.
Eligibility Criteria:
Any Graduate
Experience:2 to 4 years in CRM, Customer Service, Customer Support, or Client Coordination
Experience in Manufacturing or Packaging Industry will be preferred
Skills Required:
Robust customer relationship management skills
Excellent communication and follow-up abilities
Ability to coordinate with multiple departments
Problem-solving and customer-handling skills
Robust documentation and reporting capabilities
Ability to manage multiple customer accounts simultaneously
Preferred Skills:
Experience in order processing and dispatch coordination
Knowledge of customer complaint handling and resolution
Manufacturing or packaging industry experience
Robust interpersonal and relationship-building skills
Key Performance Indicators (KPIs):
Customer satisfaction and response time
Timely resolution of customer queries and complaints
Accuracy of customer records and reports
Order tracking