Job Summary

The Receptionist is responsible for providing a skilled and courteous first point of contact for patients, visitors, consultants, and other stakeholders. The role includes patient registration, appointment scheduling, handling enquiries, managing telephone calls, coordinating with clinical and non-clinical departments, and ensuring a smooth patient experience while maintaining confidentiality and accuracy.

Key ResponsibilitiesPatient Reception & Registration
Welcome patients, visitors, and attendants in a polite and qualified manner.
Register recent patients and update existing patient records in the Hospital Information System (HIS).
Verify patient details and ensure all required information is accurately recorded.
Guide patients to the appropriate department, consultant, or service area.

Appointment Management
Schedule, reschedule, and cancel appointments based on consultant availability.
Coordinate appointment timings with doctors and clinical departments.
Inform patients of any schedule changes or delays.




Maintain an organized appointment calendar.

Communication & Customer Service
Attend incoming telephone calls and respond to patient enquiries promptly.
Provide accurate information regarding hospital services, consultants, visiting hours, and procedures.
Handle patient concerns professionally and escalate unresolved issues to the appropriate authority.
Maintain excellent customer service standards at all times.

Billing & Payment Coordination
Direct patients to the billing counter for consultation, diagnostic, and admission payments.
Coordinate with the billing department regarding patient enquiries.
Verify payment-related documents whenever required.

Coordination with Hospital Departments
Coordinate with consultants, nursing units, laboratory, radiology, pharmacy, billing, and other departments for smooth patient flow.
Communicate appointment updates and operational information to relevant departments.
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📌 Medical Receptionist Madurai
🏢 Preethi Hospitals
📍 Madurai