Job Roles & Responsibilities
Front Desk Management
Welcome and professionally assist patients and visitors.
Manage reception area and maintain a friendly, organized setting.
Answer phone calls, WhatsApp messages, and general enquiries.
Provide information about clinic services, timings, therapists, and procedures.
Appointment Management
Schedule, confirm, reschedule, and cancel patient appointments.
Maintain the daily appointment calendar for physiotherapists and other therapists.
Send appointment reminders to patients.
Manage walk-in patients and coordinate waiting times.
Patient Registration & Records
Register current patients and collect required basic information.
Maintain accurate patient files and registration records.
Update patient details when required.
Ensure patient documents are properly organized and confidential.
Billing & Payments
Prepare consultation/session bills and receipts.
Collect cash, UPI, card, or other approved payments.
Maintain daily payment and billing records.




Coordinate with accounts/management regarding outstanding payments.
Patient Coordination
Coordinate between patients, physiotherapists, doctors, and clinic staff.
Inform therapists when patients arrive.
Manage patient flow and minimize unnecessary waiting.
Follow up with patients regarding missed appointments or scheduled sessions.
Clinic Administration
Maintain daily attendance and reception records.
Manage basic office supplies and reception requirements.
Assist with documentation and administrative tasks.
Maintain cleanliness and qualified presentation of the front desk.
Coordinate with housekeeping and support staff when required.
Communication & Customer Service
Handle patient enquiries politely and professionally.
Address basic complaints and escalate concerns to the clinic administrator/management.
Communicate clinic policies, payment procedures, and appointment rules clearly.
Maintain p

📌 Front Office Receptionist Hyderabad
🏢 Ameyamphysioandchild development center
📍 Hyderabad