Ensure that departments achieve or exceed guest's service expectations
Control all purchases for the department, consistently aware of quality and
cost
Prepare team member schedules in accordance with budgets and business
forecasts
Manage human resources functions including recruiting, onboarding,
performance evaluations, training, and disciplinary action.
Knowledge of budget preparation, payroll, and cost spending controls
Highly motivated team player with robust initiative and desire for
achievement
Must be effective in handling problems in the workplace including
anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent
guest service
Ensure that all the statutory requirements for in house guests are met
(C–Forms etc.)
Maintain high standards of personal appearance, grooming and hygiene in
accordance with the hotel policy
To be versatile and undertake any other duties and responsibilities as




assigned by the management to meet business demand and guest service need
from time to time.

Financial
To ensure that revenues and/or cost controls are maximized through proactive
actions rather than reactive management.
To ensure current knowledge of key hotel and department financial targets
To maintain a working knowledge of key costs associated with the department
To assist in the preparation of budgets and/or forecasts if required

• Administration
To assist in any inventory/stock taking as/when required.
To ensure that all projects, departmental reports, schedules, are completed
accurately and punctually.
To participate in monthly staff meetings and daily follow up action
briefings
To assist in updating sections of the Departmental Operations Manual when
required.
To ensure weekly schedules are completed according to advance notice
requirements, considering also employee requests favo

📌 Front Office Manager Gurugram
🏢 HILTON
📍 Gurugram