Positions: Dialer & Telecom Engineer

Location:Vashi, Navi Mumbai

Experience: 3+ Years

Night Shifts: 6PM

We are looking for an experienced Dialer & Telecommunications Analyst responsible for the development, implementation and maintenance of the telephony and dialer set up for the organization.

Qualifications:
Mandatory Skills:
Dialer and Telecom,
Cisco/Avaya PBX,
Network and VOIP connectivity,
Linux and using putty and
GUI

Role and responsibilities: -
Works on design, implementation, and support activities for Cloud dialer, Avaya and Cisco Telephony Platforms.
Work with BU and project team requirement and implement the setup
Should be aware of US Compliance need and help to provide solution surrounding the compliance requirement.
Should work to resolve technical issues including system down, intrusion, and performance. Must consistently demonstrate solid analytical and troubleshooting skills.
Work internally and with vendor to develop document and PNPs.
Develop workflows and diagram for internal and external use




Participate in PCI and HIPPA audits and vendor interaction

Functional/operational:
Positive written and spoken English and well should have high proficiency in using Word, Excel, PowerPoint and Visio.
Experience in maintaining and Testing Aspect, Genysis or LiveVox Cloud Dialer, Avaya, Cisco PBX Systems and call recording setup like VoicePrint International and MicroCall.
Have hands-on experience of SQL queries and could easily deduce logical representation in SQL for campaign creation and planning.
Call flow configuring in XML for complex IVR Systems for inbound setup.
Must be able to create and integrate Accounts for users in cloud setting.
Able to Configure day to day tasks like creating campaigns, loading lists, setting up group, users, recordings retrieval, etc.
Be capable to troubleshoot Dialer / PBX / VOIP / Network related issues and following up with service providers both internal and external during Inc

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