About The Company:
AlphaGrep is a quantitative trading and investment firm founded in 2010. We are one of the largest firms by trading volume on Indian exchanges and have significant market share on several large global exchanges as well. We use a disciplined and systematic quantitative approach to identify factors that consistently generate alpha. These factors are then coupled with our proprietary ultra-low latency trading systems and robust risk management to develop trading strategies across asset classes (equities, commodities, currencies, fixed income) that trade on global exchanges.

We are looking for an experienced Customer Service Manager our Mutual Fund business in Mumbai.

Responsibilities:
Responsible for the overall set up and functioning of AMC branches/ RTA ISCs as per regulatory requirements
Set up of Call Center along with necessary infrastructure requirement and training
Responsible for set up of the CRM module
Build-in standardization of functioning amongst all official point of acceptance




Coordinate with Sales & Customer Service on building various Customer Interaction Forms
Drafting, documenting and reviewing Customer Service Manual and Investor Charter
Support Head-Investor Service in Unit Review Meetings with RTAs
Review TATs for Customer related processes and align it or better it than the Industry standard
Take inputs from local sales teams and initiate steps to improve service efficiency, if needed.
Actively track, review and address Queries, Complaints and Grievances
Timely reporting of Regulatory reports related to Investor Complaints to AMFI and SEBI
Ensure proper communication templates are triggered at various service touch points through RTA system
Training on current regulatory or product related development to be imparted to Service and Sales staff across locations pertaining to Ops
Build a checklist for the AMC branches to maintain and submit at periodical intervals. For e.g. daily checklist of activities,

📌 Agim M/f Customer Service Mumbai (India)
🏢 AlphaGrep Securities
📍 India