We are looking for customer-centric Customer Service Executives to support our Direct-to-Consumer (D2C) eyewear brand. This role is primarily focused on live chat support (80%), with limited voice interactions (20%), ensuring customers receive accurate, friendly, and effective assistance throughout their purchase and post-purchase journey.

Key Responsibilities
Handle customer inquiries via live chat platforms related to eyewear products, lens options, prescriptions, order status, delivery, returns, and refunds.:
Provide voice support to resolve complex queries, escalations, or follow-ups when required.:
Assist customers in selecting frames, lenses, coatings, and understanding prescription details.:
Resolve complaints efficiently while maintaining brand tone and service quality.:
Update and maintain accurate records of customer interactions in CRM/ticketing systems.:
Coordinate with internal teams (optical lab, logistics, warehouse, and tech) to resolve issues.:
Follow company SOPs, quality standards, and compliance guidelines.:
Achieve defined KPIs such as CSAT,



response time, resolution rate, and quality scores.:
Identify opportunities to upsell or cross-sell eyewear products and accessories during interactions.:
Stay updated on product launches, promotions, and eyewear trends.

Required Skills & Qualifications
Excellent written communication skills (essential for live chat).:
Positive verbal communication skills for customer calls.:
Robust customer handling and problem-solving abilities.:
Basic understanding of e-commerce or D2C operations.:
Ability to manage multiple chat conversations simultaneously.:
Comfortable working with CRM systems and chat tools.

Preferred Qualifications
Experience in eyewear, optical, fashion, or e-commerce customer support.:
Knowledge of prescriptions, lenses, coatings, and eyewear fitting (training can be provided).:
Prior experience handling high-volume chat support.

What We Offer
Competitive sal

📌 Customer Service Executive Moti Nagar
🏢 Voyageeyewear
📍 Moti Nagar