Job Summary

A Banking Customer Relationship Executive is responsible for building and maintaining strong relationships with customers, understanding their financial needs, and promoting banking products and services. The role focuses on customer satisfaction, retention, and business growth.

Key Responsibilities
Develop and maintain relationships with recent and existing customers
Understand customer financial needs and offer suitable banking products
Promote products such as savings accounts, loans, credit cards, and insurance
Handle customer queries and provide timely resolutions
Ensure high levels of customer satisfaction and service quality
Achieve sales targets and business goals
Maintain customer records and update CRM systems




Follow up with customers for service feedback and cross-selling opportunities
Ensure compliance with banking rules and KYC guidelines

Required Skills:
Positive communication and interpersonal skills
Sales and negotiation skills
Customer handling ability
Basic knowledge of banking products
Computer knowledge
Problem-solving and relationship management skills

Job Type: Fresher

Pay: ₹9,756.00 - ₹20,078.00 per month

Perks:
Health insurance
Provident Fund

Education:
Higher Secondary(12th Pass) (preferred)

Work Location: In person

📌 Customer Service Representative Durgapur
🏢 AXA bpo
📍 Durgapur