Retail - Secured

Relationship Officer:
Location: N-CHU, Churu

Relationship Officer

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Sales Planning &
Operations
Work with Area Head and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends
Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly
Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.

Customer Acquisition/

Engagement
Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders
Understand and communicate understanding of product characteristics and advantages to end customers effectively in order to enhance effectiveness of sales efforts.
Attend to customer complaints effectively, escalating critical cases to Area Head as required.

Operational Effectiveness




Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases
Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance

Self-Development & Internal

Stakeholder Management
Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives
Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets

Portfolio & Risk

Management
Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms
Ensure compliant sales operations and sound risk management in day-to-day operations.
Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inp

📌 Relationship Officer Churu
🏢 Aditya Birla Capital
📍 Churu