Xpertifi is hiring for a customer support Associate role Voice or Chat for a leading BPM and customer experience company Firstsource in Malad, Mumbai. You will work in a desk based process supporting customers through calls or chat, depending on the process assigned.

Key Responsibilities
Handle customer queries via voice or chat as per process requirement
Follow communication and process guidelines
Maintain quality and accuracy in every interaction
Meet basic productivity and customer experience targets
Update case notes and customer details in the system

Who Can Apply
Valuable spoken English is required
Basic computer skills
Comfortable working night shifts
BE BTech MTech MCA are not eligible for this specific process

Selection Process





1 Online screening call with Xpertifi team

2 HR interview

3 Assessment

4 Operations interview

5 LOI issued after selection

Location

Malad, Mumbai On site

Job Type

Full time Permanent Role Not a contract position

Salary

Starting from ₹2.6 LPA CTC

Shift and Work Schedule

Night shift

5 days working Rotational week offs

One way cab facility available

Key Note
This is not a walk in

Job Types: Full time, Permanent, Fresher

Pay: From ₹260,000.00 per year

Work Location: In person

📌 Associate Voice Or Chat Malad (India)
🏢 Xpertifi Skills Tech
📍 India