Operations Management
Oversee end-to-end IRD operations ensuring smooth and effective service.
Ensure timely delivery of food orders with accuracy and presentation standards.
Handle guest feedback, complaints, and special requests professionally.
Maintain high service standards aligned with resort policies.

Roster & Duty Management
Prepare and manage daily and weekly staff rosters.
Assign duties and responsibilities based on operational needs.
Ensure optimal manpower utilization during peak and off-peak hours.

Team Training & Development
Train and mentor GSA-level employees in IRD service and dining standards.
Conduct structured training sessions on service etiquette, SOPs, and upselling.
Support continuous learning and skill enhancement within the team.
Monitor performance and provide regular feedback.

Coordination & Communication
Coordinate closely with kitchen, stewarding, and other F&B; outlets.
Ensure smooth communication for order execution and guest service.
Manage VIP orders and special arrangements efficiently across departments.





Order & Service Management
Supervise order taking, preparation, and delivery processes.
Ensure correct billing, order tracking, and documentation.
Maintain consistency in service delivery standards.

Quality & Hygiene
Ensure compliance with hygiene, sanitation, and safety standards.
Conduct regular checks to maintain cleanliness in IRD operations.

Qualifications & Experience:
Bachelor’s degree or Diploma in Hotel Management or related field.
Minimum 5 years of experience in Food & Beverage Service, with robust exposure to In-Room Dining.
Prior experience in a supervisory or executive role preferred.

Key Skills & Competencies:
Solid leadership and team management
Excellent communication and interpersonal skills
Training and mentoring ability
Guest handling and problem-solving skills
Time management and multitasking
Knowledge of IRD operations and service standards

Job Ty

📌 F&b Executive Gurugram
🏢 Karma Lakelands
📍 Gurugram