Role & responsibilities

- Should have working experience in handling the OEMs especially for Customer Quality passenger car north Customers.

- Should have working experience with Tata, Mahindra, Toyota, Skoda, Honda, Maruti Suzuki for at least 5+ years with each customer. Also be their single point of contact.

- Should independently handle the customers mentioned above.

- Prepare & Implement Quality Road map to achieve the PPM, WC targets.

- Interaction with Customers on Quality issues update on need basis.

- Ensure that all customer specific requirements are implemented and followed through.

- Ensure process & product audits and drive closure of non-conformances.

- Lead Customer Concern meeting with CFT within plant and drive actions.

- Monitor the effectiveness of actions (ICA & PCA) for issues and declare the results and develop plan for prevent reoccurrence actions & Horizontal deployment.

- Driving pro-active improvements in design & process.

- Ensure Secure launch support at customer site during Job#1 + 90 days.

- Interact with other plant on benchmarking Customer support best practices.

📌 Manager - Customer Quality (Chennai)
🏢 Her Pursuit Chennai
📍 Chennai