Manager on Duty (MOD) - Job Description

Job Title

Manager on Duty (MOD)

Department

Operations / Administration

Reporting To

Operations Manager / General Manager / Hospital Administrator

Job Summary

The Manager on Duty (MOD) is responsible for overseeing the smooth day-to-day operations of the organization during assigned shifts. The MOD acts as the primary point of contact for staff, customers/patients, visitors, and management, ensuring productive operations, excellent service standards, quick problem resolution, and adherence to company policies.

Key Responsibilities

Operations Management
Supervise daily operational activities during the shift.
Ensure smooth coordination between departments.
Monitor staff attendance, punctuality, and performance.
Handle escalations and operational issues immediately.
Ensure cleanliness, discipline, and professional setting standards.

Staff Supervision
Guide and support employees during duty hours.
Conduct briefings and shift handovers.
Resolve staff conflicts or concerns professionally.




Ensure proper staffing and duty allocation.

Customer/Patient Service
Handle customer/patient complaints and ensure timely resolution.
Ensure high standards of service and hospitality.
Support front office/reception during peak hours.
Maintain positive client/patient relationships.

Administrative Responsibilities
Prepare daily reports and incident reports.
Monitor inventory or operational requirements.
Ensure compliance with organizational policies and procedures.
Coordinate with HR, maintenance, housekeeping, and security teams.

Emergency Handling
Respond promptly to emergencies or critical situations.
Escalate serious incidents to senior management.
Ensure safety protocols are followed at all times.

Required Skills:
Leadership and team management
Solid communication and interpersonal skills
Problem-solving and decision-making ability
Multitasking and time management
Conflict reso

📌 Manager On Duty Dilsukhnagar
🏢 Isha Medicare Multi Speciality Hospitals
📍 Dilsukhnagar