Experience Required:2 to 3 years of relevant experience as a Customer Relationship Executive (CRE) in the automobile or service industry.
Educational Qualification:1)Minimum Graduation in any discipline
2) Post Graduation preferred
Key Responsibilities:
Handle complete Customer Relationship Executive (CRE) operations for Chandrapur and Nagpur region.
Maintain robust relationships with customers and ensure customer satisfaction.
Coordinate with service teams for customer feedback, complaints, and resolution.
Conduct customer follow-ups regarding vehicle service, breakdown support, and service reminders.
Maintain customer database and update records regularly.
Prepare customer satisfaction reports and MIS reports.
Ensure timely closure of customer complaints and escalation handling.
Coordinate with internal departments for smooth customer support operations.
Support customer retention and relationship-building activities.
Maintain professionalism and communication standards with customers.
Required Skills:
Valuable communication in English, Hindi & Marathi and interpersonal skills
Knowledge of CRM Software / SAP Software
Customer handling and complaint resolution skills
MS Office knowledge preferred
Ability to work in a team and manage regional operations
Preferred Industry:
Commercial Vehicle Industry
Automobile Dealerships
Service Industry
Salary:Best in Industry (Depends on experience and interview performance)
Job Types: Full time, Permanent
Benefits:
Cell phone reimbursement
Health insurance
Life insurance
Provident Fund
Ability to commute/relocate:
Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
Please refer any 3 dates and time for to conduct interview