Company: Foggy Mountain Adventure Park & Resorts
Location: Kakkadampoyil, Kozhikode

Job Title

Customer Relations Executive (CRE)

Department

Customer Relations

Job Summary

Key Responsibilities
Welcome and assist guests professionally at the park and resort.
Handle customer inquiries through phone, WhatsApp, social media, and direct visits.
Support ticket booking, stay booking, and activity coordination.
Provide complete information about park activities, packages, offers, and safety guidelines.
Coordinate with operations, housekeeping, restaurant, and maintenance teams to ensure guest satisfaction.
Handle customer complaints politely and resolve issues efficiently.
Maintain guest records, booking details, and daily reports.
Follow up with customers for feedback and reviews.
Assist in promotional activities, events, and group bookings.
Ensure proper communication between guests and management.




Maintain a positive and welcoming atmosphere for visitors.

Required Skills:
Valuable communication and interpersonal skills.
Ability to handle customers professionally and calmly.
Basic computer knowledge and MS Office skills.
Team coordination and problem-solving ability.
Fluency in Malayalam and basic English preferred.

Qualification
Any Degree / Plus Two with relevant experience.
Experience in customer service, hospitality, tourism, resort, or amusement park industry is preferred.

Working Hours

As per company shift schedule.

Salary:15000/- per month

Other advantages:Food and accommodation

Pay: ₹15,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Customer Relationship Executive Kozhikode
🏢 Foggy Mountain Adventure and Children's park
📍 Kozhikode