About the Role:
As an inbound Customer Service Associate, you will handle inbound customer interactions and provide support by resolving queries, offering accurate information, and ensuring a smooth customer experience. This role offers an opportunity to work in a rapid-paced environment while developing communication, problem-solving, and customer handling skills.

Key Responsibilities:
Handle inbound calls and assist customers with queries and service requests
Provide accurate information and resolve customer concerns efficiently
Maintain a professional and courteous communication style
Record customer interactions and update systems accurately
Follow defined processes, quality standards, and compliance guidelines
Meet performance metrics, including call quality and customer satisfaction

Job Requirements:
Qualifications & Eligibility:
Education: Graduate or currently pursuing graduation

Language Requirements:
Proficiency in Bengali, Hindi, and English





Key Skills:
Positive communication and interpersonal skills
Ability to handle customer interactions confidently
Basic computer and typing skills
Ability to work in a fast-paced environment
Willingness to work rotational shifts

Work Details:
Location: Kolkata, West Bengal, India
Work Mode: Work From Office (WFO)
Shift: 24×7 Rotational Shift
Engagement Type: Project-based / Fixed-term
Week Off: Rotational

Why Join Fusion CX?:
If you are exploring call center inbound support jobs in Kolkata, call center jobs for freshers, or BPO jobs in Kolkata, Fusion CX offers:
A structured and supportive work environment
Chance to gain real-time customer service experience
Exposure to a fast-paced operations environment
A collaborative and growth-focused workplace

📌 Customer Service Associate Bidhannagar (India)
🏢 Fusion CX
📍 India