About the Role:
This role is focused on structured support tasks, not voice calling.

What You’ll Actually Do Daily:
Update customer records and track tickets
Follow SOPs to resolve client issues efficiently
Coordinate with internal teams for escalations
Maintain response time and quality benchmarks

Who This Is For:
Someone who prefers structured, process-driven work
Comfortable working in night shifts consistently
Solid written English (this is non-negotiable)

Requirements:
6 months to 2 years experience in:
Customer Support / Back Office / VA
Familiarity with:
Gmail, Google Sheets, CRM tools
Stable work discipline (no frequent leaves, no excuses)

Job Types: Full time, Permanent, Fresher

Pay:



₹12,000.00 - ₹18,000.00 per month

Advantages:
Commuter assistance
Health insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Language:
English (required)

Location:
Kolkata, West Bengal (required)

Shift availability:
Night Shift (required)
Overnight Shift (required)

Work Location: In person

📌 Night Shift Customer Support Executive Kolkata (India)
🏢 VA Talks Consulting Private
📍 India