UX Designer Researcher

Shell Recharge Solutions is a leader in delivering the recent electric mobility future through creative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.

Shell Recharge Solutions is seeking a UX Designer Researcher
What you’ll do: *
Deeply understand the experience of users, be able to measure their experience across touchpoints, and identify opportunities and methods to improve the quality of their experience
Identify and communicate research goals, set research strategy, create, and implement research plans and scripts
Lead a range of generative and evaluative research methods including contextual inquiry, card sorting, usability testing, heuristic analysis,



A/B testing, cognitive walkthroughs, focus groups, literature reviews, user observations, workflow analysis, usability tests, interviews, participatory design sessions
Synthesize research and provide insights to key team members to drive design decisions
Influence the integration of goals and research findings into development processes and KPIs
Participate in the design of data-driven product and service strategy documentation including personas, mental models, customer journey maps, workflow documentation and product and service vision prototypes
Facilitate workshops to ideate and collaborate across disciplines, and translate user insights into innovative products and services
Influence and gather stakeholder requirements and contribute to their translation into cutting-edge design
Investigate and recommend new and emerging research methods, technologies, and process improvement

📌 Ux Designer Researcher Gurugram (India)
🏢 Shell Recharge Solutions
📍 India