To generate rental business for dewatering pumps and manage the complete rental sales cycle, and ensure timely payment collection from customers as per agreed terms.
Key Responsibilities_
Rental Sales & Business Development
Identify and develop rental prospects for dewatering pumps and systems.
Handle inquiries from contractors, EPC companies, and project sites.
Prepare and submit rental quotations, technical offers, and commercial proposals in CRM.
Negotiate rental terms, duration, and commercial conditions with customers.
Convert enquiries into confirmed rental orders / work orders.
Customer Coordination
Coordinate with customers for site visit, scope finalization, and mobilization planning.
Act as the single point of contact for customers during the rental period.
Maintain solid relationships to ensure repeat rental business.
Order Processing & Documentation
Ensure timely receipt of work order / LoI from customers.
Coordinate with internal execution and logistics teams for material deployment.
Ensure all rental orders are properly entered and tracked in CRM/SAP systems.
Payment Follow-Up (Key Responsibility)
Ensure collections are completed within agreed credit terms.
Escalate payment delays to the reporting manager as required.
Maintain updated records of outstanding, receivables, and payment status.
Coordination with Internal Teams
Work closely with execution/operations team to ensure customer satisfaction on site.
Coordinate with service and maintenance teams for uninterrupted pump operation.
Align rental availability and future bookings with execution team.
Reporting & MIS
Prepare and submit:_
Daily/weekly rental sales activity reports
Outstanding & payment follow-up reports
Customer visit and enquiry status reports
Track KPIs such as:_
Rental revenue o Order conversion ratio
Collection efficiency
Repeat customer business