Job Summary

Reports to: IT Operations Manager
Job Level: Individual Contributor

Responsibilities
Provide first-level technical service and support to all users
Maintain communications with users during the problem resolution process
Provide timely resolution of end-user problems
Install current software releases, system upgrades and resolve software-related problems
Document, track and monitor problems to ensure a timely resolution
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Create, manage, and work helpdesk support tickets
Identify, research, and resolve technical problems
Handle all day-to-day tasks and operational activities in regards to troubleshooting and maintaining office servers, networks, and employee-specific equipment such as computers, printers, scanners, telephones, headsets, etc.
Configure, stage and ship workstation-related hardware
Set up current hires with appropriate equipment, assisting with workstation arrangements,



installing applicable software/hardware/wiring, ordering equipment, and assisting with IT Orientation Tasks
Train staff on IT-related Equipment and Applications
Monitor performance of remote systems and perform performance tuning as necessary
Perform other related duties as required

Experience
Graduate from a technical college specializing in computer systems and networking.
Preferably with at least 1 year of experience in systems (hardware and software) configuration and support or working in a related role.
Must be personable, communicate well, display patience and the ability to provide training and assistance to computer users on technology.
Knowledge of Microsoft 365, Intune, and other Microsoft SaaS technologies.
Knowledge of Computer Software (e.g. network administration tools, imaging software, etc.)
Knowledge of Computer Hardware (e.g. IT Systems, PC components, network cards, etc);
Knowledge of Computer Oper

📌 Help Desk Technician Bengaluru
🏢 Ramsoft
📍 Bengaluru