Customer Support Executive- Intercity Bus Operations Location: KOYAMBEDU Industry: Intercity Bus / Passenger Transport Experience Required:1 to 3 Years Job Summary:
The Customer Support Executive for Intercity Buses is responsible for assisting passengers with travel-related queries, booking support, trip coordination, and issue resolution to ensure a smooth and satisfactory travel experience.

Key Responsibilities:
Handle customer inquiries related to intercity bus routes, schedules, fares, and availability
Assist passengers with ticket bookings, cancellations, and rescheduling
Coordinate with drivers, operations, and control room for trip updates and delays
Address passenger complaints and ensure timely resolution
Maintain accurate records of customer interactions and trip details
Provide boarding, pickup, and drop-off information to passengers




Support emergency or breakdown situations by informing concerned teams
Follow company SOPs and customer service standards

Skills & Requirements:
Positive communication skills in English and Tamil
Additional regional language(s) will be an added advantage:
Strong customer service and problem-solving skills
Ability to handle calls and work under pressure
Willingness to work in shifts, including weekends and holidays

Preferred Qualifications:
Any graduate or equivalent
Experience in transport, travel, or call center operations preferred

Job Types: Full time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Executive Koyambedu (India)
🏢 PRM ROADWAYS
📍 India