Hotel & Tour Operations Manager

Srinagar, Jammu & Kashmir | On-Site | Full-Time

About Us

We are a recent, ambitious tour & travel company launching in the Kashmir Valley with our own 50-room boutique hotel in Srinagar. Our mission is to deliver premium, end-to-end Kashmir travel experiences — from curated sightseeing and adventure packages to luxury in-hotel stays — for domestic and international guests. We are building a world-class hospitality brand rooted in Kashmiri culture and hospitality, and we're looking for a driven leader to help us build it from the ground up.

Role Overview

As our Hotel & Tour Operations Manager, you will be the operational backbone of our business. You will oversee the day-to-day running of our 50-room hotel, manage the end-to-end delivery of tour packages, lead a growing team, and ensure every guest leaves with an unforgettable experience. This is a senior, hands-on leadership role ideal for someone who thrives in a quick-paced hospitality workplace and has a passion for Kashmir tourism.

Key Responsibilities

Hotel Operations




Oversee all front desk, housekeeping, food & beverage, and maintenance operations
Maintain high standards of cleanliness, guest service, and room quality across all 50 rooms
Manage check-in/check-out processes, room allocations, and guest complaints resolution
Ensure hotel is compliant with J&K; Tourism Department regulations and standards
Monitor occupancy rates, RevPAR, and other key hotel performance metrics

Tour & Travel Operations
Plan, coordinate, and execute customised tour packages (honeymoon, family, adventure, pilgrimage, corporate)
Manage relationships with local vendors including transport operators, guides, houseboat owners, and partner hotels in Gulmarg, Pahalgam, and Sonamarg
Prepare itineraries, cost sheets, and quotations for both domestic and international clients
Ensure seamless on-ground guest experience from airport pickup to final drop-off

Team Management
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