The Sales Promoter is responsible for actively promoting and selling food and beverage products at the counter, engaging customers, increasing sales through upselling and cross-selling, maintaining product displays, and ensuring a positive customer experience. The role focuses on achieving sales targets while representing the brand professionally.
Key ResponsibilitiesSales & Promotion
Actively promote food and beverage products to customers.
Explain product features, ingredients, and special offers.
Encourage customers to try recent menu items and promotions.
Achieve daily, weekly, and monthly sales targets.
Upsell and cross-sell products to increase average bill value.
Customer Service
Welcome customers and assist them in making purchase decisions.
Respond to customer queries in a qualified and friendly manner.
Handle customer feedback and escalate concerns when required.
Ensure a pleasant and memorable customer experience.
Counter Operations
Maintain attractive product displays and merchandising standards.
Ensure products are properly stocked and available for sale.
Monitor product freshness and presentation.
Assist with order taking and service during peak business hours.
Billing & Cash Handling
Operate POS systems and process customer transactions.
Handle cash, card, UPI, and other payment methods accurately.
Maintain proper records of sales and transactions.
Hygiene & Compliance
Follow food safety, hygiene, and sanitation standards.
Maintain personal grooming and uniform standards.
Adhere to company SOPs and operational guidelines.