BACKEND OPERATIONS EXECUTIVE

THE ROLE

We're looking for a Backend Operations Executive to ensure smooth execution of our marketplace operations. You'll be the operational backbone connecting our Marketplaces Manager, fulfillment teams, vendors, and internal teams. Your job is to ensure every PO ships on time, inventory is always available, fill rates stay high, and promotional offers hit deadlines. You'll own the operational execution that keeps our marketplace business running.

WHAT YOU'LL DO

ORDER & FULFILLMENT MANAGEMENT
Track all marketplace POs (Purchase Orders) from placement to delivery
Ensure orders ship on time; identify and resolve delays proactively
Coordinate with shippers (Blinkit, logistics partners, 3PLs) on pickup, delivery, and exception handling
Monitor delivery timelines and SLAs; escalate issues before they become problems
Manage RTO (Return to Origin) / reverse logistics coordination
Track and report on on-time delivery %, fill rates, and fulfillment metrics

VENDOR & SHIPPER COORDINATION




Maintain relationships with vendors and fulfillment partners
Ensure vendor orders are placed, confirmed, and tracked
Communicate shipment requirements, packaging standards, and delivery deadlines
Resolve vendor issues: missing inventory, damaged goods, delayed shipments
Track fill rates across vendors; identify performance issues and work on improvements
Coordinate COD (Cash on Delivery) settlements and payments with vendors

INVENTORY & STOCK COORDINATION
Constantly communicate with internal teams (product, warehouse) on stock levels
Identify inventory gaps before they impact marketplace operations
Coordinate restocking and warehouse management with internal teams
Ensure inventory data across Shopify, Blinkit, and marketplace systems is aligned
Flag low-stock products to leadership; escalate urgent needs

PROMOTIONAL & OFFER EXECUTION
Track promotional calendar with Marketplaces Manager
Ensure all discounts, coupons, o

📌 Backend Operations Executive Chembur
🏢 Merakin Private
📍 Chembur