FILING INFORMATION:
Position
Executive - Key Accounts

Department

Express Business, Customer Service

Location

Regional (West)

Job Band

2

Reports to

Manager - Key Accounts (West)

ROLES & RESPONSIBILITIES:
Key responsibilities
Prepare detailed reports, as required, for customers
Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes current lanes and services
Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
Perform first level root cause analysis
Any critical escalation from client related to closure has to be highlighted to senior level,
Arrange for expedited service recovery for shipments, when necessary




Revert back to the client with update/closure in the given timeline.
Need to share the closure file with every client.
Responsible for billing and payment collection from the customer.
Maintaining an accurate record of all existing and potential customers.
Responding to customer inquiries in a timely and skilled manner.
Serve as the link of communication between key customers and internal teams

QUALIFICATIONS & COMPETENCIES
Graduate, with Sales & Marketing background
Minimum of 2 -5 years of experience in KAM
Valuable communication and listening skills.
Should be a team player

📌 Executive Key Accounts Express Logistics Mumbai (India)
🏢 DP World
📍 India