Job Summary:
As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:
Assist customers with inquiries, service requests, and issue resolution
Provide accurate information about products and services
Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
Follow up with customers to ensure resolution and satisfaction
Escalate complex issues to the appropriate teams when required
Adhere to quality standards, company policies, and service-level agreements (SLAs)




Collaborate with internal teams to improve customer experience
Meet customer satisfaction and productivity targets

Qualifications:
High school diploma or equivalent; Bachelor’s degree is a plus
Prior experience in customer care, customer support, or call center operations preferred
Solid verbal and written communication skills
Ability to handle customers patiently and professionally
Comfortable working independently and in a team environment
Basic computer skills and familiarity with CRM tools and MS Office
Customer-focused mindset with problem-solving ability

Job Types: Full time, Permanent, Fresher

Benefits:
Paid sick time
Paid time off
Provident Fund

Job Types: Full time, Permanent

Pay: ₹11,874.46 - ₹38,422.12 per month

Work Location: In person

📌 Customer Support Services Delhi
🏢 Optiontown Software
📍 Delhi