Job Responsibilities:
Provide quick and accurate resolutions to customers.
Maintain skilled communication with customers.
Escalate unresolved issues to the concerned department.
Ensure customer satisfaction and positive customer experience.
Follow company policies and process guidelines.
Maintain call quality and productivity targets.
Update customer details and interaction record
Eligibility Criteria:
Minimum Qualification: 12th Pass / Graduate.
Freshers & Experienced both can apply.
Positive communication skills in Hindi & English.
Basic computer knowledge required.
Comfortable working in rotational shifts.
Ability to handle customer concerns professionally.s in the system.