KEY RESPONSIBILITIES

Customer Communication & Relationship Management
Act as the primary point of contact between customers, leads, and the internal sales/field team — ensuring timely and qualified communication at all times.
Make outbound calls to existing customers to drive repeat orders, identify upselling/cross-selling opportunities across Hiya India's product range, and maintain strong long-term relationships.
Handle inbound customer queries — order status, product information, complaints, and escalations — and route them to the right team member promptly.

Field Sales Team Support
Coordinate with field sales executives and the Assistant Manager on lead assignments, meeting scheduling, proposal preparation, and order processing.
Prepare and share quotations, product decks, and sales collateral for customer meetings and pitches.
Monitor the daily activity and beat plans of the field team and flag gaps or delays to the Sales Manager.
Assist field executives in preparing reports, documentation, and customer correspondence as needed.

Order Management & Processing




Receive, verify, and process confirmed customer orders — coordinating with the operations/warehouse team for timely fulfilment.
Track order status end-to-end and proactively communicate updates to customers.
Manage order modifications, cancellations, and return requests in coordination with the operations team.
Maintain accurate records of all orders, invoices, and dispatch details.

CRM & Data Management
Maintain and update the CRM platform with accurate and current data — customer profiles, interaction history, lead status, deal stages, and follow-up schedules.
Generate weekly and monthly sales pipeline reports, follow-up trackers, and performance summaries for the Sales Manager.

Pay: ₹25,000.00 - ₹45,000.00 per month

Advantages:
Cell phone reimbursement
Commuter assistance
Versatile schedule
Internet reimbursement
Leave encashment
Paid time off
Work from home

📌 Sales Assistant Delhi
🏢 Rawble (NuPlanet Ventures
📍 Delhi