Attending calls and Aim for Conversions
Attend calls for the enquiries via E-mail, CRM, Mobile, Chat
Give an immediate response or at least within 30 minutes (TAT)
Pass on the positive enquiries to the executive for the conversion
Feed all the enquiries in the software
Follow the SOP in all the cases
Check with our Doctor for any follow up call for certain patients
To do the follow-up calls for the non-converted enquiries after checking for the manpower availability with the executive.
Ensure that all the enquiries from other team members are collected and fed in the system
Raise the invoices for all the services.
Will be allocated few of the services for the conversions as well
Send MIS to the team on the daily basis
Maintain the conversion sheet on a daily basis
Maintain the Enq/ Conversion/ Revenue sheet and send the Details to the team on the daily basis

Pay: ₹15,000.00 - ₹25,000.00 per month

Education:
Bachelor's (preferred)

Experience:
total work: 2 years (preferred)
Customer service: 1 year (preferred)

Language:
English (preferred)

Work Location: In person

📌 Call Center Executive Valasaravakkam
🏢 Athulya Assisted Living
📍 Valasaravakkam