Technical Support Engineer:
Position Summary:
Key Responsibilities:
Infrastructure & Database Support:
Troubleshoot issues within Windows Server settings.
Utilize PowerShell for connectivity validation, service management, process monitoring, and system diagnostics.
Manage certificates, security configurations, and Event Viewer analysis.
Interpret and troubleshoot SQL Server and ODBC-related errors.
Monitor, execute, and support SQL Agent jobs.
Perform SQL-based troubleshooting and data integrity validations.

Application & Integration Support:
Trace and troubleshoot HL7 message flows and interface-related issues.
Investigate message queue backlogs and integration failures.
Support secure messaging solutions and endpoint connectivity.

Escalation Management:
Reproduce issues in test and production environments.
Analyze and classify defects based on severity, frequency, and software versions.
Document findings, workarounds, root cause hypotheses, and reproduction steps.
Coordinate escalations between Support, Engineering, and Development teams.




Manage incidents through ITSM platforms and track PRBs and defect tickets.

Documentation & Client Communication:
Communicate technical findings effectively to customers and stakeholders.
Create and maintain Knowledge Base (KB) articles.
Provide detailed troubleshooting documentation and escalation summaries.

Required Skills:
Operating Systems & Infrastructure:
Windows Server
PowerShell
Windows Services
Event Viewer
Certificate Management
Citrix and Virtual Desktop Infrastructure (VDI)

Web & Application Technologies:
IIS
ASP.NET /.NET Framework
Application Configuration Management
Stack Trace Analysis
Authentication and Security Tokens

Database Technologies:
Microsoft SQL Server
SQL Agent Jobs
ODBC
SQL Extended Events
SQL Troubleshooting and Query Development

Integration Technologies:
HL7
Enterprise Interface Engines
Secure Messaging Solutions
Id

📌 Expert Technical Support Engineer Pune
🏢 Altera Digital Health
📍 Pune