Company: MPHIN My Personal Health Record Express India Pvt. Ltd. (India)

Job Posting Location: India_Gurgaon

Job Title:Business Support Analyst
Essential Job Functions:
Essential function

25%

20%

15%

Analyze data using structured query language (SQL) and other tools to troubleshoot issues and validate business logic.

15%

Assess incident severity and urgency; initiate corrective action and escalate to appropriate technical or engineering teams when necessary.

10%

Maintain accurate documentation of incidents, resolutions, and operational processes in designated systems.

10%

Identify prospects for process improvement and recommend enhancements to documentation, workflows, and support practices.

5%

Participate in rotational shifts, including on-call responsibilities, to support 24x7 operations as required.
Other Job Functions:
Adhere to company policies, procedures, and compliance requirements.
Support continuous improvement initiatives across business and technical operations.




Collaborate with cross-functional teams to ensure seamless communication during system-impacting events.
Demonstrate solid customer service orientation and professionalism in all stakeholder interactions.
Perform additional duties and special projects as assigned.
RequiredQualifications:
Minimum Experience
Experience supporting global stakeholders in a structured SLA-driven environment.
Healthcare or healthcare technology experience preferred.

Education:
Bachelor’s degree in information technology, Business Administration, Computer Science, or related field preferred, or equivalent experience.
Knowledge,Skillsand Abilities:
Robust written and verbal communication skills with the ability to interact effectively with diverse stakeholders.
Working knowledge of SQL and ability to analyze and troubleshoot data issues.
Understanding of Service Level Agreements (SLAs) and incident management processes.
Robust analytical and problem-solving skills.
Basi

📌 Business Support Analyst Gurugram
🏢 agilon health
📍 Gurugram