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Interface.Ai builds Generative AI-powered virtual assistants for banks and credit unions -

automating customer service across voice and chat for 100+ financial institutions. Our

proprietary AI achieves 90%+ accuracy on Day 1.

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Our AI agents handle the majority of member interactions autonomously. What reaches L2 is technically complex, compliance-sensitive, or business-critical. You own escalations end-to-end,

drive AI quality improvement through every case you close, and serve as a trusted technical partner to customers that have zero tolerance for ambiguity.

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Own escalated cases end-to-end: root cause, resolution, and customer confirmation
Investigate issues across conversational AI flows, voice integrations, REST APIs,

webhooks, and core banking connectors
Identify and categorize AI behavior gaps across hallucination, intent misclassification,

knowledge coverage, flow misconfiguration, and integration issues
Debug using logs, call recordings, digital transcripts,



API traces, and observability tooling

AI Agent Quality & Improvement
Analyze escalated AI conversations, categorize root causes with enough specificity for

ML/Product to act on, and close the feedback loop
Write, refine, and retire knowledge base articles to continuously raise AI resolution rates

Incident & Customer Management
Engage directly with customer technical and operational stakeholders via email and calls
Ensure timely acknowledgment, prioritization, and resolution of escalated tickets in

Salesforce Service Cloud
Lead P1/P2 incident response: war room coordination, timestamped updates, parallel

stakeholder management across Engineering and customer teams
Write post-mortems suitable for customer leadership and compliance review: timeline,

root cause, impact, resolution, preventive actions
Maintain audit-ready case documentation in Salesforce Service Cloud throughout

📌 Technical Support Engineer Tumakuru
🏢 interface.ai
📍 Tumakuru