Job Responsibilities:

· Receive service requests, complaints, and breakdown calls from customers.

· Log and track service complaints and requests in the CRM system.

· Assign service calls to engineers and coordinate schedules effectively.

· Monitor service tickets and ensure adherence to SLAs.

· Follow up with engineers and customers until closure of service calls.

· Update service status, visit reports, and resolutions in the CRM accurately.

· Maintain service records, warranty details, and AMC information in CRM.

· Coordinate spare parts requirements with stores/procurement teams.

· Escalate unresolved or critical issues to the Service Manager.

· Prepare daily/weekly service reports from the CRM system.





· Support customer communication regarding service status and timelines.

Required Skills:

· Robust knowledge of CRM tools (Zoho, Salesforce, Freshdesk, or similar)

· Excellent communication skills

· Problem-solving abilities

· Organizational skills

· Team coordination

· Customer service orientation

· Technical understanding of service processes

· Proficiency in MS Office

Pay: ₹50,000.00 - ₹62,000.00 per month

Perks:
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Service Co Ordinator After Sales Vasai Vasai Virar (India)
🏢 Quick Jobs Placement
📍 India