Lead Calling & Conversion Manager

We're looking for someone to own the complete incoming and outgoing calling process for Dr. Morepen Home.

This role is responsible for ensuring every lead is contacted quickly, followed up properly, converted where possible, and never lost due to poor calling discipline.

What You'll Own
All inbound and outbound calling workflows
Lead assignment, response time, and follow-up
Lead-to-booking conversion
Call scripts and objection handling
WhatsApp follow-ups and customer communication
Calling team productivity and daily targets
Call quality monitoring and coaching
Missed lead and reactivation processes
CRM hygiene and lead status tracking
Reporting on calls, connects, conversions, and revenue
Coordination with marketing and operations teams
Building current calling processes as lead volumes grow

Who We're Looking For




3 to 7 years in inside sales, telesales, calling operations, customer conversion, or contact center management
Experience managing a calling or lead conversion team
Robust command over CRM and lead management
Highly process-driven and numbers-oriented
Solid communication and team coaching skills
Comfortable owning daily conversion targets

Experience in healthcare, diagnostics, insurance, home services, consumer internet, education, or other high-volume lead businesses is preferred.

Success Metrics
Speed to first call
Contact rate
Lead-to-booking conversion
Follow-up completion
Reactivation rate
Revenue from calling
Call quality
Team productivity

📌 Lead Calling & Conversion Manager Gurugram (India)
🏢 Dr. Morepen Home
📍 India