Job Description – Receptionist

About the Role

We are looking for a Receptionist to be the first point of contact for patients and visitors at our IVF centre. The candidate should be well-groomed, courteous, confident, and capable of handling patient interactions with professionalism and empathy.

Key Responsibilities
Welcome and assist patients, attendants, and visitors professionally.
Manage front-desk operations, patient registration, appointments, and enquiries.
Coordinate patient appointments with doctors, counsellors, and clinical teams.
Handle incoming calls, WhatsApp enquiries, and basic patient communication.
Maintain accurate patient records and front-office documentation.
Guide patients through the registration and appointment process.
Coordinate with billing, pharmacy, nursing, and administration teams as required.
Maintain daily appointment schedules and follow up on pending appointments.
Ensure a clean, organised, and patient-friendly reception area.
Handle patient concerns courteously and escalate issues to the concerned department when required.




Maintain confidentiality of patient information at all times.

Required Skills & Qualifications
Graduate in any discipline; healthcare/hospital administration qualification will be an advantage.
1–3 years of experience in a hospital, clinic, IVF centre, or healthcare setting preferred.
Excellent communication and interpersonal skills.
Positive Hindi and English communication; knowledge of the local language preferred.
Basic computer knowledge and familiarity with MS Office/CRM/Hospital Management Software.
Pleasant personality, professional grooming, and strong patient-handling skills.

Preferred
Prior experience in IVF, fertility, gynaecology, or hospital front-office operations.
Experience handling appointment scheduling and patient counselling coordination.
Willingness to work in rotational shifts, weekends, or extended hours as required.

Pay: From ₹15,000.00 per month

Advantages:
Paid sick time

Work Location: In person

📌 Medical Receptionist Casual Kolhapur
🏢 Wonder IVF and Childcare Private
📍 Kolhapur