Key Responsibilities1. OPD Operations Management
Supervise and manage daily OPD activities on the hospital floor.
Ensure smooth patient flow from registration to consultation and diagnostics.
Monitor waiting time and appointment scheduling.
Coordinate with optometrists, ophthalmologists, and nursing staff.
Patient Experience & Service
Ensure patients receive effective and courteous service.
Handle patient queries and complaints on the floor.
Guide patients regarding consultation rooms, diagnostics, and procedures.
Maintain high standards of patient satisfaction.
Team Coordination
Supervise optometrists, eye counsellors, technicians, and front office staff.
Assign duties and monitor staff performance.
Ensure staff follow hospital protocols and SOPs.
Conduct daily briefings and coordination meetings.
Doctor Coordination
Coordinate with ophthalmologists regarding patient scheduling and OPD load.
Ensure doctors’ consultation rooms are properly prepared.
Manage patient queues for special clinics (retina, glaucoma,



cataract, LASIK, etc.).
Workflow & Process Monitoring
Ensure registration → vision testing → consultation → diagnostics → counselling flow runs smoothly.
Monitor OPD productivity and efficiency.
Identify bottlenecks and implement improvements.
Documentation & Reporting
Maintain daily OPD patient reports and statistics.
Monitor appointment schedules and cancellations.
Report operational issues to hospital administration.
Quality & Compliance
Ensure adherence to hospital policies and quality standards.
Maintain cleanliness and discipline on the OPD floor.
Ensure patient privacy and ethical practices.

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Paid sick time

Experience:
Hospital: 1 year (Required)

Language:
Punjabi (Required)

Work Location: In person

📌 Floor Manager Patiala
🏢 Garg Eye Hospital
📍 Patiala